1. Introduction

2 - Acceptance of the general conditions of sale

3 - How to purchase

4- Methods of payment

5 - Availability of products

6 - Sale prices

7 - Shipping methods

8 - Right of withdrawal

9 - Cancellation of orders

10 - Privacy

11 - Contacts

12 - Applicable law and competent court

13 - Changes and revisions


1.1 These General Conditions of Sale regulate the purchases of products, made remotely by the buyer (hereinafter referred to as the "Customer") via the internet on the FTP Forniture Tecniche Pianoforti SAS di Lohr Barbara & C. website (hereinafter referred to as "FTP / Vendor") based in Via Meucci, 19 Arcugnano (VI), Italy.


2.1 The contract stipulated between FTP and the Customer is taken over by the Seller with the acceptance, even if only partial, of the order by the same. This acceptance is considered tacit, unless otherwise communicated to the Customer in any way.

2.1.1 Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance, even partial, of an order.

2.2 The Customer is required, before submitting their purchase order, to carefully read these General Conditions of Sale. The forwarding of the purchase order implies full knowledge and express acceptance of both the aforementioned General Conditions of Sale and what is indicated in the order form.

2.2.1 By placing an order through this e-commerce site, you warrant that you are over the age of 18 and have the legal capacity to enter into binding contracts.

2.2.2 The Customer is prohibited from entering false and / or invented and / or fictional names in the online ordering procedure and in further communications. The Seller reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers.

2.2.3 By accepting these Conditions of Sale, the Customer also exonerates the Seller from any liability deriving from the issue of incorrect tax documents due to errors in the data provided by you at the time of placing the online order, being the Customer himself, the only one responsible for their correct insertion.


3.1 By online sales contract we mean the distance contract concerning the sale of movable goods (hereinafter products) stipulated between you, the Customer and FTP, as Seller, in the context of an e-commerce service organized by the Seller which, for this purpose, uses the distance communication technology known as the Internet.

3.1.2 To conclude the purchase contract for one or more products, the Customer must follow the following procedure:

a) select one or more products from the online catalog of the website www.ftppianoforti.com

b) fill out the order form in electronic format following the relevant procedures

c) send the order to FTP

d) FTP sends an automatic e-mail to the Customer confirming receipt of the order

e) FTP checks the availability of the products in stock

f) FTP sends the order invoice via e-mail with the final amount including shipping costs

g) FTP sends the goods following the different conditions established for the chosen payment method

3.1.3 The images, photographs and any representation on the website www.ftppianoforti.com has a purely illustrative function. FTP constantly adopts measures to ensure that the photographs shown are faithful reproductions of the original products, also resorting to the adoption of every possible technological solution to minimize inaccuracies. Nevertheless, some variations in the display of images are always possible due to various causes, including technical ones, and sometimes due to the technological characteristics of color resolution with which the computer you use is equipped. Consequently, FTP cannot be held responsible for any inadequacy of the graphic representations of products shown on the e-commerce site due to the aforementioned technical reasons. Furthermore, a product that has variations (ex. Color, shape, size, etc.) may always appear with the same photo.

3.1.4 It is understood that the purchase support information (Glossary, Buying Guide, etc ...) are intended as simple general information material.

3.1.5 Before concluding the purchase, you will be asked to confirm that you have read the general conditions of sale.

3.2 The contract is concluded when the Seller receives your order form via the Internet, after verifying the correctness of the data relating to your order.

3.3 The Seller may not process your purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect. In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not carried out your order, specifying the reasons.


4.1 - PAYPAL

4.1.1 In case of purchase with PayPal, FTP sends the invoice to the Customer via e-mail on which he will find, at the bottom left, a button with the wording "PAY NOW" where the Customer will have to click and will be automatically connected to the circuit PayPal through which you can make the payment. PayPal will immediately debit the amount relating to the purchase made on the FTP PayPal account.

4.1.2 In the event of total or partial cancellation of the order, both by the Customer and in the event of non-acceptance of the same by FTP, the company will simultaneously request the cancellation of the transaction and the reversal of the amount charged. The release times, for some types of cards, depend exclusively on the banking system and can reach their natural expiry date (24th day from the date of authorization). Once the transaction has been canceled, in no case can FTP be held responsible for any direct or indirect damages caused by the delay in the failure to release the amount committed by the banking system.

4.1.3 At no time during the purchase procedure is FTP able to know the information relating to your credit card (for example, the credit card number or its expiry date), transmitted via a connection protected by a directly encrypted protocol. to the website of the person managing the electronic payment. No electronic archive of the Seller will keep such data.

4.1.4 FTP can keep such data only upon the explicit request and consent of the Customer. This can only happen for one transaction.

4.1.5 No FTP archive will keep such data. In no case can the Seller therefore be held responsible for any fraudulent and improper use of credit and prepaid cards by third parties.


4.2.1 In the case of cash on delivery (only for national shipments), FTP sends the invoice to the Customer via e-mail. FTP will ship the goods only after order confirmation via e-mail.

4.2.2 The payment of the total amount shown on the invoice must be paid to a company dedicated to transport at the time of delivery (GLS or TNT courier). The payment of the goods by the receiver must be made in cash or by bank check. Cash payment can only be made for amounts up to 999.00 (nine hundred and ninety nine) euros in total in compliance with law decree no. 201 of 6 December 2011.

4.2.3 The courier guarantees the delivery of the goods to the Customer only upon payment of what has been agreed and returns the sum to the sender. If the Customer decides to pay the sum in cash, it will therefore be the responsibility of the same to arrange the exact amount indicated. The courier is not required to dispose of the rest.

4.2.4 Payments with postal bulletins are not accepted under any circumstances.


4.3.1 In case of purchase by advance bank transfer, FTP will send the total invoice to the Customer. Subsequently, the Customer can make the payment by advance bank transfer. FTP will ship the goods only after receiving confirmation of the actual credit from the bank of the amount due to the FTP current account. This must take place no later than 7 (seven) working days from the date of the order. Beyond these deadlines, the order will be automatically canceled.

4.3.2 The purpose of the advance bank transfer must necessarily include: - the order number - the date of the order - name and surname or company name of the order holder (Customer) The data to carry out the advance transfer are shown on the invoice.

4.3.3 The bank charges incurred by the Customer for the advance transfer are exclusively borne by the same.


5.1 The availability of products in stock may vary, given the possibility of multiple purchases at the same time by multiple users or because the ordered goods are on arrival or on order. For this reason, FTP reserves the right, once the order has been received, to check the availability of the existing goods in its warehouse or that of its suppliers. The Customer may request: - the cancellation of the order, even partial - the addition of a product or other products, including substitutes, to the missing product - the waiting for the missing product or products after anticipating delivery In the case of discontinued production of an article or for exceptional reasons not dependent on the company, the same will notify the customer via e-mail or telephone. This will happen after receiving the order.

5.2 Each sale made by the Seller through the online sales service may concern one or more products, with no quantity limit for each item.


6.1 All the prices of the Products on the e-commerce site www.ftppianoforti.com are to be considered for goods ex warehouse, excluding VAT and expressed in Euro. 6.1.1 The prices on the e-commerce site www.ftppianoforti.com are diversified according to the type of account: Company / VAT number or Private. The prices of the products displayed in the window are retail. Wholesale prices can only be viewed after registering according to procedure.

6.1.2 The validity of the prices indicated is always and only the one indicated by the website at the time the order is sent over the Internet.

6.1.3 Product prices may vary based on the fluctuation of raw material prices, without any prior notice.

6.1.4 The prices of shipping costs may vary without prior notice.

6.2 The amount of the order does not include shipping costs and any costs related to customs duties and related taxes if the shipment takes place in non-EU countries or in countries where current legislation provides for import charges.

6.2.1 The shipping costs are shown on the invoice and are charged to the customer and are to be considered VAT included and expressed in Euros (VAT is not applied for companies or holders of VAT numbers based abroad).

6.2.2 The invoice is sent to the Customer who is required to make sure of the correct amount before confirming the order and in any case before making the payment.

6.3 The packaging is free and is not calculated as a cost for the customer, therefore it is charged to FTP, with the exception of packaging with high volumes, outside conventional standards, which will be counted in the final amount on the invoice.

6.4 We do not ship for an amount of less than 50.00 (fifty) Euros taxable (excluding VAT and shipping costs) for Company / VAT and Private account.

6.5 For orders from companies or holders of VAT numbers, a discount is always applied based on the taxable amount shown on the invoice.


7.1 FTP can accept orders for delivery to European Union countries and non-European Union countries.

7.2 For each order placed on the e-commerce site www.ftppianoforti.com, FTP issues an invoice which is sent to the Customer after processing the order and an accompanying invoice for the material shipped which is included in the package. For the issuance of the invoice, the information and data provided by the Customer at the time of the order or the communications received in subsequent phases are authentic. After the invoice has been issued, it will be possible to make changes to it, only if the shipment has not yet taken place.

7.2.1 The invoice that is included in the package is always accompanied by the transport document (DDT), both included in the package itself, unless otherwise indicated by the Customer.

7.3 Shipping costs are charged to the customer and are clearly stated on the invoice. Nothing more is owed by the Customer than the total order, except for problems in the course of work.

7.3.1 The delivery methods and shipping costs will be evaluated and established by FTP mainly based on the destination (Italy, Europe, Extra-Europe), the weight and volume of the package and also based on the urgency and destination. .

7.4 No responsibility can be attributed to FTP in case of delay in the fulfillment of the order or in the delivery of the order. 7.5 The delivery of what is ordered means at street level unless otherwise communicated to FTP (via e-mail), when ordering. The delivery service to the floors is possible only if the essential conditions exist to perform the service and subject to the approval of the transporter.

7.6 Upon delivery of the goods by the courier, the Customer is required to check: - that the number of packages delivered corresponds to what is indicated in the accompanying invoice. - that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape or strapping). Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately contested, (with RESERVE) SPECIFYING THE REASON FOR THE RESERVE, eg "laundry package", "crushed packaging", etc. . on the courier's proof of delivery. Once the courier's document has been signed, the Customer will not be able to make any objection about the external characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 8 working days of delivery, according to the procedures set out in this document.

7.6.1 In case of non-collection within 5 working days of the material present in storage at the courier's warehouses due to repeated impossibility of delivery to the address indicated by the Customer at the time of the order, the order will be returned to the warehouses of the courier. FTP company.

7.7 The payment of the goods by the Customer will take place using the method chosen at the time of the order.


8.1 To exercise this right, the Customer, no later than 8 working days from the date of receipt of the goods, must contact FTP at (+39) 0444 288725 or send an e-mail to info@ftppianoforti.com

8.1.1 The shipping costs for returning the goods are charged to the customer; furthermore, delivery costs to the customer and any other ancillary costs highlighted at the time of placing the order will not be reimbursed, except for errors due to FTP.

8.1.2 FTP will proceed, within 30 days from the return of the goods, to the re-credit of the amount after verifying the integrity of the goods and withholding only the amount of the shipping costs. The re-credit will be made by bank transfer or PayPal. Bank transfer - It will be the Customer's responsibility to promptly provide the bank details on which to obtain the reimbursement via e-mail (IBAN - SWIFT and current account holder). PayPal - It will be the Customer's responsibility to promptly provide via e-mail the e-mail address associated with his own PayPal account in order to obtain a return.

8.1.3 The goods must be returned intact, complete with all its parts and in the original packaging (envelopes, packages, parcels), kept and possibly used according to normal diligence, without any signs of wear or dirt.

8.2 The right of withdrawal is however subject to the following conditions: - the right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (e.g. accessories, attached software, etc ...) - the law does not apply:

(i) to audiovisual products or sealed computer software (including those attached to hardware material), once opened; (ii) to products made to measure or clearly personalized - the purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc ...); - the shipment, until the certificate of receipt in our warehouse, is under the full responsibility of the Customer - upon its arrival at the warehouse, the product will be examined to assess any damage or tampering not caused by transport

8.3 The right of withdrawal is totally lost, for lack of the essential condition of integrity of the asset (packaging and / or its contents), in cases where FTP ascertains:

- the non-diligent use of the asset that has compromised its integrity, or the use of any consumable materials - the absence of integral elements of the product (accessories, cables, manuals, parts ...)

- damage to the product for reasons other than its transport

In case of forfeiture of the right of withdrawal, the goods will remain at the FTP headquarters, available to the Customer for collection at his expense.


9.1 All orders are binding and can be canceled only and exclusively if the goods have not yet been shipped. The order can only be canceled by written communication to be sent by e-mail to info@ftppianoforti.com. For orders already processed, the Customer must exercise the right of withdrawal.


10.1 You will find information on how we process your personal data by accessing our Privacy section. The data controller is the legal representative of the FTP company, based in Arcugnano (VI), via Meucci 19, Italy. Any complaint must be addressed to: FTP Forniture Tecniche Pianoforti SAS di Lohr Barbara & C., Via Meucci, 19 36057 Arcugnano (VI) Italy Tel./Fax (+39) 0444 288725 E-mail: info@ftppianoforti.com

10.2 The Court of Vicenza is responsible for the solution of disputes.


11.1 For any information request, FTP is at your disposal. FTP Forniture Tecniche Pianoforti SAS di Lohr Barbara & C., Via Meucci, 19 36057 Arcugnano (VI) Italy Tel./FAX (+39) 04444 288725 Fax Administration: info@ftppianoforti.com Technical Support: support@ftppianoforti.com Web support: web@ftppianoforti.com


12.1 These General Conditions of Sale are governed by Italian law and will be interpreted on the basis of it, without prejudice to any other prevailing imperative rule of the country of habitual residence of the Customer. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law and any disputes relating to and / or consequent to them must be resolved exclusively by the Italian judicial authority. In particular, if the Customer qualifies as a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same according to the applicable law or, at the choice of the consumer in case of action taken by the consumer himself, by the Court. of Vicenza.

12.2 If the Customer acts instead in the exercise of his business, commercial, craft or professional activity, the parties consensually establish the exclusive jurisdiction of the Court of Vicenza.


13.1 The FTP company may make changes or amendments to these General Conditions of Sale at any time. Therefore, the Customer will be required to accept only the General Conditions of Sale in force at the time of the relative purchase.

13.2 The new General Conditions of Sale will be effective from the date of publication on the e-commerce site www.ftppianoforti.com and in relation to purchase orders submitted after that date.

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